Subject: Fwd: Tech Support Candidate - Neha Bansal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 10 Sep 2020 22:45:57 -0700 (MST)

Hi Ma'am, 

She is already working somewhere, She is having good range of technical experience. 
She is in Lucknow currently at her native place, Here she is having an accommodation in Ghaziabad. 
She have to serve 1 month notice with her current organisation. Which can be negotiable. 
Her Current Salary is 42k, Expecting hike on it. 

She is out of budget still I asked her to do the test, As I was not getting any good profiles. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Sep, 2020, at 00:03, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Neha Bansal 
E-mail 	[email-masked] 
Phone Number 	(91) 8010358164 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	JKM Global Services 	Sr. Technical Support Associate 	currently working 	46000 
Previous Employer 1 	One 21 Tech Pvt. Ltd. 	Sr. Technical Support Executive 	May 2018 	40000 
Previous Employer 2 	Bharat Infosol Pvt. Ltd. 	Technical Support Executive 	October 2015 	36000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check whether internet is not working on this particular computer or on all the devices 
2. Check whether the website address is correct or not 
3.Try to change the web browser 
4. If it is getting redirected , I'll troubleshoot accordingly 
5. If it is giving DNS error, I'll troubleshoot accordingly 
6. We can also check Proxy and compatibility settings (Mostly in IE ) 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth allows to connect the devices which are in short range such as speakers, headsets etc. 

Wireless allows to connect the devices over internet without any cable such as mobile phones, laptops etc 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service is something not beyond customer's imaginations. Customer gets his kind of service which is expected from an organization, but customer had something more in his/her mind in terms of getting service. Good service is something which displays an normal act of world. Offer your self to assist the customer what he/she needs 

While great customer service is something going beyond customers imaginations. Going an extra mile and getting that “ Wow “ factor inside the customer. It's an act which makes a customer amaze and feels that we are loyal towards him. 
What according to you makes you a good candidate for customer service or technical support job? 	1. Communication skills 
2. Logical and linear troubleshooting 
3. Problem-solving skills 
4. Customer handling skills 
5. Dedication towards the work 

On a scale of 1 - 5 please rate your fluency in spoken English 	4