Subject: Tech Support Candidate - Ashish Sharad
From: Ashish Sharad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Sep 2020 15:19:43 -0400

| | Tech Support Test

Name | Ashish Sharad
E-mail | [email-masked]
Phone Number | (91) 8800190776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Drlhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture | Customer care executive | 26 May '20 | 28
Previous Employer 1 | Competent | Technical Support executive | 30 May 2018 | 27
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check you are connected to internet or not

2-Check the spelling of the website

3-Check for proxy on the system

4- And if proxy is not applied then will perform further troubleshooting steps

What according to you is difference between Bluetooth and Wifi? | Maily the difference is you can share photos ,music files by bluetooth but wifi is mainly used for internet sharing
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is mainly to provide a normal resolution to the customer but great is a First call resolution. So one can be a good customer service but a great one give you First call resolution
What according to you makes you a good candidate for customer service or technical support job? | Patience is the key for me wherever I have worked in the past. I follow a simple pattern nothing can give you experience except the hard work
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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