Subject: Tech Support Candidate - Neha Bansal
From: Neha Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Sep 2020 14:33:21 -0400

| | Tech Support Test

Name | Neha Bansal
E-mail | [email-masked]
Phone Number | (91) 8010358164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JKM Global Services | Sr. Technical Support Associate | currently working | 46000
Previous Employer 1 | One 21 Tech Pvt. Ltd. | Sr. Technical Support Executive | May 2018 | 40000
Previous Employer 2 | Bharat Infosol Pvt. Ltd. | Technical Support Executive | October 2015 | 36000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether internet is not working on this particular computer or on all the devices
2. Check whether the website address is correct or not
3.Try to change the web browser
4. If it is getting redirected , I'll troubleshoot accordingly
5. If it is giving DNS error, I'll troubleshoot accordingly
6. We can also check Proxy and compatibility settings (Mostly in IE )

What according to you is difference between Bluetooth and Wifi?

Bluetooth allows to connect the devices which are in short range such as speakers, headsets etc.

Wireless allows to connect the devices  over internet without any cable such as mobile phones, laptops etc

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is something not beyond customer's imaginations. Customer gets his kind of service which is expected from an organization, but customer had something more in his/her mind in terms of getting service. Good service is something which displays an normal act of world. Offer your self to assist the customer what he/she needs

While great customer service is something going beyond customers imaginations. Going an extra mile and getting that “ Wow “ factor inside the customer. It's an act which makes a customer amaze and feels that we are loyal towards him.

What according to you makes you a good candidate for customer service or technical support job?

1. Communication skills
2. Logical and linear troubleshooting
3. Problem-solving skills
4. Customer handling skills
5. Dedication towards the work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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