Subject: Tech Support Candidate - Sunny Tandon
From: Sunny Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Sep 2020 10:17:37 -0400

| | Tech Support Test

Name | Sunny Tandon
E-mail | [email-masked]
Phone Number | (+91) 9999070584
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | hcl technologies | Associate | 01-04-2020 | 31200
Previous Employer 1 | Accenture | Associate | 01-08-2018 | 25000
Previous Employer 2 | teleperformance | Associate | 01-02-2018 | 17000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check internet connection
2-Check whether the website is reachable or not
through ping command.
3-Switch the browser and check.
4-Check proxy settings (If applicable)

What according to you is difference between Bluetooth and Wifi?

Both provide wireless connectivity but the range of bluetooth is limited to 10 to 15 miters while the range of latest Wifi devices is 30 foot in radius.

Wifi is supported much higher bandwidth then bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Understanding users query completely then move towards the solution.
2. Try to provide real time solution as well as permanent to users.
3. Always interact with user in polite tone in any critical situation.
4. Take the ownership and assured user for early resolution of issues or problems.
5. Suggest users for preventive actions against cyber attacks

What according to you makes you a good candidate for customer service or technical support job? | I am a good service provider and also good in user management.i carry a positive attitude and team player is one of my key quality.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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