Subject: Tech Support Candidate - Akash Deep Singh
From: Akash Deep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Sep 2020 02:41:28 -0400

Tech Support
Test

Name

Akash Deep
Singh

E-mail

[email-masked]

Phone Number

(201001) 8766325669

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Milestone Info. Tech.

Technical
Analyst

20/06/19

AUD 4000

Previous Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will make sure the internet connection works.

I will check if the website is down for everybody or jus me.

Try restart my device and open the website again.

If still I will get the error,I will view the error.

Choose the posts and click "FIX".

Go to the meta tab

Fill the meta description.

Click "update" once I am done.

Select one of the error and click fix.

What according to you is difference between Bluetooth
and Wifi?

Bluetooth allows short range data transfer
between the devices.

Wi-fi on the other hand ,allows devices to connect to the internet.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is to provide calm, polite and efficient service to the
customers.

While Great customer service is to go beyond the exception and finishing ahead
of schedule.Apart form this providing customer goods and products at a
reasonable price.

What according to you makes you a
good candidate for customer service or technical support job?

My ability to deal with customer in a calm, friendly and
polite way.With the addition of good communication skills.The exposure I had in
Australia while doing my previous job, makes me good candidate for customer
service or technical support job.

On a scale of 1 - 5
please rate your fluency in spoken English

4