Subject: Fwd: Tech Support Candidate - Himanshu Arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 8 Sep 2020 23:00:50 -0700 (MST)

Hi Ma'am, 

This candidate is staying in Gurgaon but can relocate. His last salary was 36000/- and left his last job in January so he can join us immediately. His English was good and in salary, he is looking better hike. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Jun, 2020, at 17:03, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Himanshu Arora 
E-mail 	[email-masked] 
Phone Number 	(+91) 9646958706 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Amritasar 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tcs 	Analyst 	30 jan 2020 	38K 
Previous Employer 1 	Convergys 	Tech support associate 2 	Sept 2017 	30k 
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. On other side If you're having trouble with a website, click the icon in the address bar to see if browser has blocked parts of the page that are not secure. 
2. You can check unique static IP address. 
3. Try to use another web browser. 
4.Try to clear the recent history and check again. 
5. Clear cookies and cache. 
6. Check proxy settings. If you don't connect to the Internet through a proxy(or don't know whether you connect through a proxy),Select no proxy. 
What according to you is difference between Bluetooth and Wifi? 	The main difference is that bluetooth is primarily used to connect devices with out using any cables, while wifi provides high speed access to the internet. Both are different from each other. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The main difference between providing good customer service and great customer service is that customer satisfaction and how important he or she.is for us. We are not keeping them only satisfied , we are also knowing them loyal. 
What according to you makes you a good candidate for customer service or technical support job? 	If we are having good knowledge of products or support we are providing to the customer's so please be humble and patient however try to interact with them and try to find out the root cause of the issue of the customer and work on that specific thing, After that you will get the gesture for the same and then you can call yourself is the best support or tech savvy. 
Because if you know how to tackle them then we can do anything. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4