Subject: Fwd: German Language Test - Vimal Bisht
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 7 Sep 2020 02:03:52 -0700 (MST)

He can join immediately. 
His last salary was 
His Last Salary was 70000/- 
Ready to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Sep, 2020, at 15:40, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Vimal Bisht / (965) 4414146 / [email-masked] 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first of all, I will apologies for the situation occurred due to typo. Second i will console the customer by giving discount on next order as well as giving the discount on current order. I will assure that he/she should know what mistake i have committed while taking the order. In this way, i will gain trust and try to convert it into Company's goodwill. 

One customer loose is a big deal to the company as now days Product is more sell by word of mouth and one Negative judgement can lead to loose many upcoming customers. 

To maintain our Organizational-Prestige, we have to compensate him so that our customer return back to us by keeping in mind that we are not just selling our Product but rendering services at our best and our prime moto is to build Healthy Relationship. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Vimal Bisht and i am 34 years old. I have done my schooling from GreenField public school. After Graduation, I have explore the field of IT services where my prime focus is to maintain Relationship with our German customers such as Taking feedback, work on escalation and also find resolution to their Problem, if any. I have 8 years of experience as German language expert in various field and Technology such as Travel, media, IT services, AI (Artificial Intelligence), networking, etc. 

I believe that i have skills, qualification and experience necessary to make significant contribution to your organization. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Ein Guter Kunderservice ist, dass den kunden zu geben, was sie wollen wurde . 

Ein großartiger Kundenservice ist es, dem Kunden Respekt zu zollen und ruhig zu sein, auch wenn der Kunde nicht recht hat. Der Kunde ist unserer Koenig. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich bin richitige Person um die Kundensienstleistungsjob zu verfuegen, denn einer meiner Staerken liegt in der Organisation, sei es bei grossen Veranstalltungen order auch in der Projektarbeit. 

Ich nehme die Kritik sehr Positiv. Kritik ist eine der besten Moeglichkeiten sich zu verbessern. Ich bin immer Dankbar fuer Feedback und versuche dieses nicht Persoenlich zu nehmen. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Hyderabad, die Landeshauptstadt von Andhra Pradesh, ist die fünftgrößte Stadt Indiens. Diese 400 Jahre alte Metropole ist bekannt für ihre reiche Kultur, großartige Geschichte, leckeres Essen und das Zentrum der Informationstechnologie. 

Heute ist diese moderne Stadt weltweit bekannt für Informationstechnologie. Viele multinationale Unternehmen und Fortune 500-Unternehmen wie Microsoft, Oracle, IBM, Google und viele andere haben hier in dieser wunderschönen Stadt Indiens ihre Büros und Forschungs- und Entwicklungszentren eingerichtet. 

Die letzten Jahre waren für die Entwicklung dieser Stadt sehr wichtig, da verschiedene Megaprojekte von der Regierung genehmigt wurden, darunter der internationale Flughafen Rajiv Gandhi in Shamshabad, Fab City, der Hardware Park, das Seven Star Hotel und die Liste geht weiter.