Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Sep 2020 07:40:39 -0400

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (244001) 9870836129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 44 gram chalera

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WIPRO(RASPL) | L2 desktop support and services desk enginneer | Na | 16150
Previous Employer 1 | Evition techoerve | L2 support engineer | Na | 10000
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Then I will check internet connectivity property at fast then I will check proxy setting after that I will chech ip settings or line settings or DNS server settings
What according to you is difference between Bluetooth and Wifi? | Bluetooth is not suitable in compair to wifi if I have a wirless device like wirless lcd tv then we can connect this lcd tv to wifi as well bluetooth also but bluetooth is not reliable in compair to wifi when I connect a device with blutooth and other device connected with wifi then wifi device more reliable in compair to bluetooth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Let I am a employees in a company then I provide technical support to customer to resolve the technical issue if a user come with me a issue he is facing a issue in internet connectivity then I fixed the issue earlier in compair to other enginneer it's a good support for me and next time user will come with nay other issue then anyother enginneer take his issue but not able to fix this after that I take the issue and I fixed the issue then then this is great customer service
What according to you makes you a good candidate for customer service or technical support job? | Becouse I take any issue seriously not lightly I give  my best to all issue for resolving the issue  and also I learn about new technology in the technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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