Subject: Tech Support Candidate - Chander Shekhar
From: Chander Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Sep 2020 04:32:30 -0400

Tech Support
Test

Name

Chander
Shekhar

E-mail

[email-masked]

Phone Number

(+91) 9873852204

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lodhi Clony

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Wipro Technology

Project
Engineer

Previous Employer 2

IT By Design

System
Administrator

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The Following steps can be taken -

1) Removed Cookies from the system.

2) Cleared browsing data

3) Reset the Browser.

4) ipconfig /flushdns on command prompt.

5) Restarted the system.

What according to you is difference
between Bluetooth and Wifi?

Bluetooth allows for
short-range data transfer between devices like mobile phone and bluetooth
headset connectivity while wifi is used to connect the devices in
network.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service define when customer is satisfied with your services while
great customer service is not keeping satisfied while keeping loyal to your
services.

What according to you makes you a good candidate
for customer service or technical support job?

1) Active
listening

2) Politeness

3) Empathy

4) Acknowledgement

On a scale of 1 - 5 please rate your
fluency in spoken English

4