Subject: Re: Tech Support Candidate - Nancy Aishwarya
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 2 Sep 2020 22:25:09 -0700 (MST)

Hi Ma'am, 

Her English is good. Having tech exp too. 
Her current salary is 25000/- 
Expecting 30% hike. 
Have to serve 1 month notice, can be negotiated. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Sep, 2020, at 20:13, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Nancy Aishwarya < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 2 September 2020 at 7:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nancy Aishwarya 

	

	
	
			Tech Support Test 
		
	Name 	Nancy Aishwarya 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9835443389 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Shalimar bagh 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Dell Technolgies Sec 43 	Technical support engineer 		30k 
Previous Employer 1 	Convergys 	Technical support associate 		17k 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Need to isolate whether its an internet issue , browser issue or Webpage issue. And then troubleshoot accordingly. 
2. If its an internet issue then need to run windows troubleshooter first , followed by power cycle and network reset . 

3. Most of the time it fixes the issue but in case if issue is still persist then need to open cmd as admin and run the following commands 

A. IPCONFIG 
B. IPCONFIG RELEASE 
C. IPCONFIG RENEW 
D. NETSH WINSOCK RESET 

And restart the PC . It will fix the issue , if not then we can proceed with the System restore depending upon the WLAN card availability in the device manager . 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth allows for short-range data transfer between devices, Wi-Fi, on the other hand, allows devices to connect to the Internet. The major difference is the bandwidth, connectivity range and radio signal range. 

The security of bluetooth is less in comparison of wifi. While wifi provides better security than bluetooth. 
Bluetooth is less flexible means in this limited users are supported, Whereas wifi supports large amount of users. 

	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service Is Something Not Beyond Customers Imaginations. 
Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service. Good service is something Which displays An Normal Act Of World 

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That wow Factor Inside The Customer. It's An Act which Makes An customer Amaze. 
	What according to you makes you a good candidate for customer service or technical support job? 	Taking the ownership of the case and the customers issue , and resolving it on priority. 

Understanding the customers feelings and concerns related to the issue 

Showing empathy with the customers 

Being calm composed polite and knowledgeable 

Educating the customer about the troubleshooting steps 

Always listening to the customers 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5