Subject: Tech Support Candidate - Devashreya Sharma
From: Devashreya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Sep 2020 10:25:42 -0400

| | Tech Support Test

Name | Devashreya Sharma
E-mail | [email-masked]
Phone Number | (84478) 26404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yamaha Motor Solutions Ltd India | System Engineer | | 25383
Previous Employer 1 | Genpact | Desktop Support Engineer | 4-4-2018 | 16000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check if the LAN cable or the WIFI is connected properly.

2. If lAN or WIFI is properly connected, then I will open a new tab and check to see if I can open another website like google.com or not.
3. If yes, then I'll chech with my IT Team if I have proper permissions to access NDTV.COM and if I am getting the same error on every website, then I'll reset my browser's history and settings and then restart my computer.

What according to you is difference between Bluetooth and Wifi?

Both are wireless networks used to communicate between two or more devices through radio signals but ther arr some major difference between the two.
1. RANGE - The range of BT is somewhere between 10 to 15 meters whereas in WiFi, this range is around 100 meters.
2. FLEXIBILITY - BT is less flexible as a limited number or users can contact at a time, whereas WiFi network allows a large number of users to connect at a time.
3. SECURITY - BT network is not as secure as the WiFi network.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me, customer satisfaction is  important. Good Service is something that was expected from you from customer and the organization's point of view while a great service is going beyond the expectations by using your imagination, intelact and out of the box thinking to provide the best solution or service, keeping the company's policies and security in mind.
Be honest with the customer and the customer will be loyal to you.
Always listen with open mind and ears.

What according to you makes you a good candidate for customer service or technical support job?

I have 4 years of hands-on experience in Application Support, Root cause analysis, troubleshooting and User Account Administration that makes me a solid candidate for this role.
I have gained experience of working in 24*7 routines specially in  a production based environment like Yamaha Motors where every minute counts.
I utilities my communicative abilities to build, develop and maintain beneficial relationships at all levels and my leadership capabilities to motivate individuals to provide the best solution to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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