Subject: Fwd: Tech Support Candidate - Vidya Prakhar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 2 Sep 2020 07:04:53 -0700 (MST)

Hi Ma'am, 

Her spoken was good. Having technical experience too. 
Her Last Salary was 25000/- 
Expecting hike on it. 
Have to serve 1 month notice, but that is negotiable as she is on bench. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Sep, 2020, at 19:16, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vidya Prakhar 
E-mail 	[email-masked] 
Phone Number 	(05412) 8149164879 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Varansi U.P 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	TECH MAHINDRA 	TECHNICAL SUPPORT ENGINEER 	9 JULY, 2020 	23000 
Previous Employer 2 	WIPRO 	TECHNICAL ASSOCIATE 	23 APRIL, 2019 	18000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.First I will check the connectivity of internet, to check if only perticular web page has this issue or the whole network is down. 
2. If net is working properly will proceed further by refreshing the page or changing the browser. 
3. If that too doesn't work, then will try restarting the system. 
4. If nothing is working then probably there will be some issue with the server sp will try after sometime, it should work. 
What according to you is difference between Bluetooth and Wifi? 	Wifi and Bluetooth both are wireless methods for data sharing. However the bluetooth has some range limitations and can be paired with only one device at a time, it doen't need network connectivity to work. 
While with wifi you can connect multiple devices to the internet and can access or share anything via different applications. 
It has a higher range than bluetooth. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good service is just doing what customer wants, a robot can also provide a good service. 
But it becomes great when you add some human and personal touch while resolving the issue. 
You can provide great services by going little extra mile for your customer, doing something more than a customer expects. 
Giving importance to each and every customer of the company and manking them feel they are important. 

What according to you makes you a good candidate for customer service or technical support job? 	I am always excited and delighted to serve my customers. I beIieve for my clients I represent the company and I take whole responsibility to be the best at it. I have some proven skills which I have acquired while working with my previous clients. 
I know how important it is to make your customer happy to make your organisation grow. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4