Subject: Tech Support Candidate - Amit Rana
From: Amit Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Sep 2020 09:56:55 -0400

| | Tech Support Test

Name | Amit Rana
E-mail | [email-masked]
Phone Number | (+91) 7973115586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mohali

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITCONNECTUS | System administrator | Currently working | 32000
Previous Employer 1 | EDU JOBS ACADEMY | IT ADMIN | June-2019 | 19000
Previous Employer 2 | Icons infocom Pvt ltd | Technical support Engineer | Sep-2017 | 13000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the internet connectivity and the internet speed. If internet is working properly then I try the another browser.
Also I remove all the cache or temporary files from the system

What according to you is difference between Bluetooth and Wifi? | The main difference between Bluetooth and wifi is wifi is use to connect your devices to the internet and Bluetooth is only used to connect your devices to each other.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service is to provides a basic services to customers.
And the great customer service is to provide the
services to customers in a less time with full solution

What according to you makes you a good candidate for customer service or technical support job? | According to me first of all I have to be a good understanding of customer issues and also have the good troubleshooting skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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