Subject: Tech Support Candidate - Akhilesh Kumar Alhilesh
From: Akhilesh Kumar Alhilesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Sep 2020 05:21:01 -0400

| | Tech Support Test

Name | Akhilesh Kumar Alhilesh
E-mail | [email-masked]
Phone Number | (+91) 9643906057
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Interstar Technologies Pvt ltd | Sr executive | 13th July | 38000
Previous Employer 2 | Audacious system desing Pvt ltd | Executive | 30 September | 32000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will read the error msg .
2.I will check that I speller the website correctly or not.
3.I will clear the cookies and the caches of the browser.
4.If the problem exist then I will reset the browser .
5.If the problem is not resolved then I will shut down the computer and restart it and got the same website.
6.If the problem still exist then I will use the another browser.
7.If the problem is not resolved the I will check my internet security settings.
8.If the problem still not resolved the I will reset the computer.

What according to you is difference between Bluetooth and Wifi?

WiFi supports large number of users to be connected
Bluetooth supports few number of users to be connected
WiFi requires wireless adaptor on all devices and Wireless Router for connectivity
Bluetooth requires bluetooth adaptor on all devices for connectivity

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service. Good service is something Which displays An Normal Act Of World.

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.

What according to you makes you a good candidate for customer service or technical support job? | According to its my strength,adoptibility,and learning skills makes me a good candidate for customer service and technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |