Subject: Re: Tech Support Candidate - Ankush Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 1 Sep 2020 23:33:17 -0700 (MST)

Hi Ma'am, 

Spoken was good. 
Having technical experience too. 
Last Salary was 35000/- 
Expecting as per companies norms. 
Can join immediately. Have 1 year gap in his profile. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Sep, 2020, at 11:48, Deeksha Dadu <[email-masked]> wrote: 

Do first round, written is average, but talk and check 

From: Ankush Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 1 September 2020 at 2:27 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankush Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Ankush Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7018330871 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Chhatarpur(Delhi) 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Encore capital grouo 	Engineer CRM 	20 Aug 2020 	35000 
Previous Employer 1 	Hcl tech limited 	Technical service executive 	16 july 2014 	15000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly i will check for the error message and then will proceed accordingly,i will also check for the internet connection that whether the system is properly connected or not, will also check for whether the particular site is down or not and if nothing works at last will try to restart the system. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth is used to connect devices which are in short range for sharing files bluetooth works in low bandwidth and is used when speed is not the concern whereas on the other hand wifi which stand for wireless fidelity provides high bandwidth as speed is the main concern and various no of users to larger extent can be supported by it. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	So according to me good customer service is the one which according to your company's sop you are following i.e speaking politely to customers and solving their complaints wherein great customer service means along with company's sop you are putting your creativity ,out of the box ideas and your extra efforts to retain the customers lifelong. 
	What according to you makes you a good candidate for customer service or technical support job? 	Having worked in the customer service environment and handling different situations ,queries and complaints on daily basis makes me eligible for the role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5