Subject: FW: Tech Support Candidate - Ankush Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 2 Sep 2020 06:18:15 +0000

Do first round, written is average, but talk and check

From: Ankush Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 1 September 2020 at 2:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankush Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankush Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7018330871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Chhatarpur(Delhi)
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Encore capital grouo    Engineer CRM    20 Aug 2020     35000
Previous Employer 1     Hcl tech limited        Technical service executive     16 july 2014    15000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly i will check for the error message and then will proceed accordingly,i will also check for the internet connection that whether the system is properly connected or not, will also check for whether the particular site is down or not and if nothing works at last will try to restart the system.
What according to you is difference between Bluetooth and Wifi? Bluetooth is used to connect devices which are in short range for sharing files  bluetooth works in low bandwidth and is used when speed is not the concern whereas on the other hand wifi which stand for wireless fidelity provides high bandwidth as speed is the main concern and various no of users to larger extent can be supported by it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   So according to me good customer service is the one which according to your company's sop you are following i.e speaking politely to customers and solving their complaints  wherein great customer service means along with company's sop you are putting your creativity ,out of the box ideas and your extra efforts to retain the customers lifelong.
What according to you makes you a good candidate for customer service or technical support job? Having worked in the customer service environment and handling different situations ,queries and complaints on daily basis makes me eligible for the role.
On a scale of 1 - 5 please rate your fluency in spoken English  5