Subject: Tech Support Candidate - Namita Singh
From: Namita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Sep 2020 09:32:44 -0400

| | Tech Support Test

Name | Namita Singh
E-mail | [email-masked]
Phone Number | (+91) 8953180014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 50, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Technical Support Associate | 13th August 2020 | 16.5k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check for working connection and if the internet is working check below steps.
- Clear the history details, cookies and cache from that browser.
- Close that browser and open it again.
- Try to open the other website in that browser.
- Now try to open the website on some other browser.
- If no website is opening on that browser or any other browser, then try to restart the internet again.

What according to you is difference between Bluetooth and Wifi?

Wifi allows the devices to connect to the internet.
Bluetooth allows to transfer the data for short range of devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A) Good Customer Service-
- In good customer service we deliver keep the customer satisfied.
- We try to resolve the customer query and provide him the solution according to his issue.

B) Great Customer Service
- We help the going beyond the customer expectation by keeping us in his situation.
- We not only try to provide only satisfaction to the customer but we try to explain each and every detail of the problem and solution to the customer.

What according to you makes you a good candidate for customer service or technical support job?

- The willingness to help the customer with all there problems and providing them our best help with correct resolution and information.
- The positive attitude towards the customer service and the experince of handling customer and clients on daily basis.
- Good communication skill, time management, flexible with work and shifts and great listner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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