Subject: Fwd: Tech Support Candidate - Bhuvan Saini
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 25 Aug 2020 00:20:41 -0700 (MST)

Hi Ma'am, 

His spoken was fine. 
Having technical experience too. 
His Current Salary is 17000/- 
He is expecting 15-30% hike. 

He have to serve 45 days notice, but can negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Aug, 2020, at 12:23, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Bhuvan Saini 
E-mail 	[email-masked] 
Phone Number 	(+91) 8054778584 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	chandigarh 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Technical Associate 	NA 	16000 
Previous Employer 1 				
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Based on the error message i'll check my internet connection is working fine or not. If its working fine then i'll try to delete my browsing data such as cookies and cache. Then if its still not loading i will try it opening in an incognito tab/any other browser. 
What according to you is difference between Bluetooth and Wifi? 	the main difference according to me is bluetooth does not require internet access, while Wifi does 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	I think that good customer service is making sure that customer is happy. On the other hand great customer service involves surpassing expectations and making sure that the customer is satisfied. 
What according to you makes you a good candidate for customer service or technical support job? 	I have been working as technical support engineer for last 2 years. I have got continuous Appreciation from Project manager, Escalation manager and Client in handling multiple escalations. I have been learning a lot new things which can help me perform better and contribute to business. 
On a scale of 1 - 5 please rate your fluency in spoken English 	3