Subject: Fwd: Tech Support Candidate - Tvisha Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 25 Aug 2020 00:11:00 -0700 (MST)

Hi Ma'am, 

Her spoken was good. 
She is having a good tech experience. 
Her Last Salary was 37000/- 
Expecting 30% hike 

But she is having 1.5 Year of gap because of her marriage. 
And she is in Kangra (H.P.) Can relocate immediately after getting an offer. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Aug, 2020, at 12:22, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Tvisha Gupta 
E-mail 	[email-masked] 
Phone Number 	(91) 9560179994 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	kangra 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Ericsson Global India Limited 	Assistant Engineer 	2,November,2018 	280000-30000 
Previous Employer 2 	Oceaneering International Limited 	Network Engineer 	13,November,2018 	36000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check Connections 
2.Look for Configuration (ip address/subnet) 
3."Ping" gateway address 
4."Tracert" the ip 
5.When you check with tracert command,you will see where connection is losing.Then troubleshoot accordingly. 
What according to you is difference between Bluetooth and Wifi? 	Wifi is used to connect devices to the Internet.It help us to connect our device to internet without using any cable connection. 

Bluetooth is only used to connect devices to each other.It is used for short distance transmission. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	>Great service will be involved 
>Customer satisfaction 
>He/She is provided with services that exceed his/her expectation. 
>Resolution in minimum time 
>Customer should get the best deal 

What according to you makes you a good candidate for customer service or technical support job? 	>One should understand his/her job responsibilities in the best way so that solution is provided in time and the Customer should be satisfied with it. 
>Politely answer all the queries for the Customer 
On a scale of 1 - 5 please rate your fluency in spoken English 	4