Subject: Fwd: Tech Support Candidate - Ankur Goel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 24 Aug 2020 23:35:51 -0700 (MST)

Hi Ma'am, 

His spoken was fine, Voice was blur. 
Having only 1 Year of Technical experience. 
His Last Salary was 29000/- 
Expecting hike 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Aug, 2020, at 11:33, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ankur Goel 
E-mail 	[email-masked] 
Phone Number 	(+91) 9899417174 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Pandav Nagar (Delhi) 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	RailYatri.in 	Customer Feedback Specialist 	31st July 2020 	29,000 
Previous Employer 1 	Convergys 	Technical Support Associate 	July 2017 	
Previous Employer 2 	Snapdeal.com 	Customer Experience Executive 	April 2016 	
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we need to figure out the issue. 
Open a new tab and check to see if you can load another website like google.com or any other website. 
It could happen with certain websites only, to confirm that please try on open the website on different browser. 
To make that issue resolve, try clearing the cookies and cache. 
If clearing cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. 
What according to you is difference between Bluetooth and Wifi? 	The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. 
Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me the main difference between providing good customer service and delivering great customer service is that, in the former you are probably only barely keeping your customers satisfied while in the latter, you are not only keeping them satisfied, you are also keeping them loyal! 
It is important to keep the customer in loop at all times. 
Better Communication with the customer makes the services from good to great. 
What according to you makes you a good candidate for customer service or technical support job? 	To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. 
Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4