Subject: Fwd: Tech Support Candidate - Amit Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 22 Aug 2020 01:23:18 -0700 (MST)

Hi Ma'am, 

His Spoken was good. 
His last salary was 31000/- 
Expecting till 50000/-, but ready to negotiate as per our slab. 
Can join immediately, Staying in Faridabad. Can do work from office. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Aug, 2020, at 13:45, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Amit Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 8826374449 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Faridabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Netsoft consulting Pvt ltd 	Sr. system engineer 	18th June 2020 	30082 
Previous Employer 1 	IT by design Pvt ltd 	System administrator 	26th June 2019 	29500 
Previous Employer 2 	Accenture services Pvt ltd 	Server support engineer 	31st March 2018 	17400 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.I will check Internet is working or not 
2.I will check with my colleague if he is able to access the website 
3.I will raise service ticket with IT support team or call them 
What according to you is difference between Bluetooth and Wifi? 	WiFi is secured than Bluetooth and WiFi range is more than 100 meter as compare Bluetooth 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Providing satisfaction to customers is a good customer service. 
Great customer service is all about how you can make them delight for your service. 

What according to you makes you a good candidate for customer service or technical support job? 	1. Soft communication skills 
2. Problem solving skills 
3. having great experience with different kind of customers 

On a scale of 1 - 5 please rate your fluency in spoken English 	5