Subject: Fwd: Tech Support Candidate - Vikas Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 21 Aug 2020 06:48:26 -0700 (MST)

Hi Ma'am, 

His spoken was fine. 
Current Salary was 24000/- 
Expecting standard hike. 
Have to serve 1 month notice which is negotiable. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Aug, 2020, at 18:32, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vikas Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 8800729297 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Preet Vihar 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Karvy Innotech limited 	L2 Engineer 	NA 	24000 
Previous Employer 1 	Resource Technologies PVT LTD 	Engineer 	02-JAN-2017 	NA 
Previous Employer 2 	AEW Infotech PVT LTD 	Service Desk/Remote Engineer 	27-NOV-2014 	NA 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. We need to check if other websites are opening or not like Google. 

2 We can try changing the browser, if other websites are opening will check again with different browser. 

3. If the issue persist, we will look for the error coming on site page like - (The connection was interrupted, The connection was reset or The connection has timed out) 

4. We will also check whether the issue is coming only on https site. 

5. We will look for the DNS cache for the website address. 

6. If, the issue persist we will try clearing the IE cache and cookies and try again. 

7. In case the proxy server does not allow connecting we will check the proxy settings in IE connections tab and make the required adjustment in case any required. 

8. We can also try adding the website in trusted site and check again. 

9. We will also check the port related issue for the particular site. 

10. We will also check the plugin issue or malicious website content issue for the same. 

11. We can check resetting the browser as well. 

What according to you is difference between Bluetooth and Wifi? 	Both Wi-Fi and Bluetooth are technology for wireless communications. Bluetooth allows for short-range data transfer between devices. For example – Bluetooth headsets for mobile phones. Wi-Fi, on the other hand, allows devices to connect to the Internet. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer is service is reactive approach where as a great customer service level can only be achieved by proactive approach. 
Good = Reactive 
Great = Proactive 

What according to you makes you a good candidate for customer service or technical support job? 	Approachable personality 
Understanding of the role 
Problem-solving skills 
Teamwork abilities 
On a scale of 1 - 5 please rate your fluency in spoken English 	4