Subject: Fwd: Tech Support Candidate - Sai sandeep Vuddandapu
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 21 Aug 2020 05:22:26 -0700 (MST)

Hi Ma'am, 

His spoken was good. 
He is in Chennai currently, can relocate here. 
His Current Salary is 31000/- 
Expecting- 50000/-, but ready to negotiate till 42000/- 
He have to serve 2 month notice, but as i told him we are looking immediate joiners. He will try to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Aug, 2020, at 17:14, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sai sandeep Vuddandapu 
E-mail 	[email-masked] 
Phone Number 	(91) 9866083414 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	chennai 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL technologies 	Network analyst 		31000 
Previous Employer 1 				
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.) 
First we have to figure out where the problem lies. 
2.)We have to open a new tab and check to see if we can another websites. If we can open the other sites then problem lies with that particular website if no websites are opening in that particular browser we have to clear recent history and cache memory. 
3.) if the problem lies with all websites in all browsers then probably issue with internet connection. 
4.) if only problem lies with some websites probably issue with websites. 
What according to you is difference between Bluetooth and Wifi? 	1.) Bluetooth allows for short range data and file transfer between two devices like mobiles, headset whereas wife can allow devices to connect to the internet. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is meeting customer's expectation by providing the good service ontime whereas great customer service is providing service beyond the customer's expectation within a very short time. 
What according to you makes you a good candidate for customer service or technical support job? 	Agent should have good communication skills and problem solving skills in order to communicate with client to understand the issue for problem resolution. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5