Subject: FW: Tech Support Candidate - Sai sandeep Vuddandapu
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 21 Aug 2020 12:14:25 +0000

First round, I doubt he is good but check

From: Sai sandeep Vuddandapu <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 21 August 2020 at 5:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sai sandeep Vuddandapu

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sai sandeep Vuddandapu
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9866083414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      chennai
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Network analyst         31000
Previous Employer 1
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.)
First we have to figure out where the problem lies.
2.)We have to open a new tab and check to see if we can another websites. If we can open the other sites then problem lies with that particular website if no websites are opening in that particular browser we have to clear recent history and cache memory.
3.) if the problem lies with all websites in all browsers  then probably issue with internet connection.
4.) if only problem lies with some websites  probably issue with websites.
What according to you is difference between Bluetooth and Wifi? 1.) Bluetooth allows for short range data and file transfer between two devices like mobiles, headset whereas wife can allow devices to connect to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is meeting customer's expectation by providing the good service ontime whereas great customer service is providing service beyond the customer's expectation within a very short time.
What according to you makes you a good candidate for customer service or technical support job? Agent should have good communication skills and problem solving skills in order to communicate with client to understand the issue for problem resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  5