Subject: Fwd: Tech Support Candidate - Divyanshu Abhishek
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 21 Aug 2020 03:23:44 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Aug, 2020, at 13:44, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Divyanshu Abhishek < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 21 August 2020 at 11:14 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Divyanshu Abhishek 

	

	
	
			Tech Support Test 
		
	Name 	Divyanshu Abhishek 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7000699795 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL 	SENIOR ANALYST 		35000 
Previous Employer 1 	HEALTHTECH INDIA 	ANALYST 	31 JULY 2020 	34000 
Previous Employer 2 	SNAP COMPUTER SYSTEMS 	SUPPORT ANALYST 	30 OCT2019 	22000 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Firstly I will check the internet connectivity. 
2.After that I'll check browser cache memory and clear all temp files. 
3. I'll delete the browsing history and check the compatibility of browser with the requested page. 
4. I'll try again with fresh tab by reopening the browser. 

	What according to you is difference between Bluetooth and Wifi? 	Bluetooth is said to be a mechanism to transfer data between paired devices and one can remotely operate another device with the help of bluetooth. 

On the other hand wifi is a wireless networking mechanism that allows devices such as computers mobile phones and other equipment like tabs, printers video cameras,smart watchs to interface with the Internet. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is said to be only doing your work of customer support as per agreement and putting things upto mark. 
While great customer service leads to resolution of customer problems and satisfying the customer greatly. 
It also includes that the resolution is as like as the issue does not faced by the user again and it delights them and maintains a relationship of trust and satisfaction with client. 
	What according to you makes you a good candidate for customer service or technical support job? 	As I have 3 years of experience in technical support job and I love interacting people. 
While working in my previous companys I worked on different domains and resolution of customer problems and ensuring the service delivery is my priority. 
I am a good observer, fast decision maker with strong Analytical and problem solving skills. 
My Proactiveness and quick learning capabilities also help me to ensure quick and effective service delivery. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4