Subject: Re: Tech Support Candidate - Aditya Bisaria
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 21 Aug 2020 01:59:34 -0700 (MST)

Yes, Now he is comfortable. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Aug, 2020, at 13:41, Deeksha Dadu <[email-masked]> wrote: 

He is the same rate gain guy u said last time that he wanted time to think. 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 21 August 2020 at 1:40 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Tech Support Candidate - Aditya Bisaria 

Hi Ma'am, 

His spoken was good. 
Having same kind of experience. 
Current Salary is 37000/- 
Expecting 30% hike 
Have to serve 30 days notice period, but can negotiate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Aug, 2020, at 13:17, Ambika Mehta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	
	
			Tech Support Test 
		
	Name 	Aditya Bisaria 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 22633900 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Vasundhara enclave , delhi -110096 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl 	Analyst 	11may 2018 	13500 
Previous Employer 1 	Capgemini 	Analyst 	17may 2019 	20067 
Previous Employer 2 	Rategain 	Tech ops engineer 	Currently working 	36865 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	A generic approach has to be followed here: 

- first i will check the internet connectivity to the device whether the connectivity is fine or second. 

- if the connectivity is fine, then i would try clearing the cache and cookies from the browser. If still receiving the same error then would try resetting the browser. 

- if the customer is still facing the issue then i would try opening the website in some other browser. 

	What according to you is difference between Bluetooth and Wifi? 	Bluetooth is a technology that connects device in vicinity i.e. in a short distance for exchanging data files. 

While wifi i.e. wireless fidelity connects device to the outer world internet in order to browse the web as well as exchange data. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is providing the customer with the accurate solution to the problem encountered by the customer in the first place. 

Great customer service would involve not only providing a solution to the issue in a timely manner but engaging with the customer and explaning the possible causes of the problem and what can be done in order to avoid such issues. 
	What according to you makes you a good candidate for customer service or technical support job? 	A good custoner service or tech suppoprt candidate is one who is ready to learn somethinh new everyday and he/she should always be ready to take up new issues in order to educate him/herself and as well as adhere to being calm and deal with issues with atmost sincerity and should empathize with the customer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4