Subject: FW: Tech Support Candidate - Pradeep Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 21 Aug 2020 08:13:52 +0000

Did u speak to him? What is the feedback?

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Date: Friday, 21 August 2020 at 11:34 AM
To: Harpreet Livesalesman <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Pradeep Verma

Speak to him
Regards,

Saurabh Dadu
LiveSalesman

On Aug 21, 2020, at 11:32 AM, Pradeep Verma <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pradeep Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9015599540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ayka Telecom & Software Solutions Pvt Ltd       Sr Engineer Tech Support
Previous Employer 1     Safeway Technologies Pvt Ltd    Executive Tech Support
Previous Employer 2     iEnergizer IT Services Pvt Ltd  Jr Engineer Tech Support
What according to you is difference between Bluetooth and Wifi? Both provide wireless communication but Bluetooth is for short distance connection while Wifi is for long distance communication. Communication speed of WiFi is much better than Bluetooth. Bluetooth is having limited connectivity while you can connect many devices using WiFi.
What according to you makes you a good candidate for customer service or technical support job? I have experience of more than 8 years in customer service / Tech Support. I have been a part of live chat, email as well as voice support teams. I have experience in Mac, android and iOS devices apart from Windows devices. I was in Samsung hand held product support department in iEnergizer. I have good understanding of peripheral devices and global customers. I have been given escalated calls many times and got rewards for such cases in the form of customer's appreciation mails, incentives, prizes etc. As per my supervisors; I am patient, helpful, good troubleshooter, disciplined, have good customer understanding.
On a scale of 1 - 5 please rate your fluency in spoken English  5