Subject: Tech Support Candidate - Aravind Gireesh Chandran
From: Aravind Gireesh Chandran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 Aug 2020 03:45:31 -0400

| | Tech Support Test

Name | Aravind Gireesh Chandran
E-mail | [email-masked]
Phone Number | (+91) 7511155734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru (Karnataka)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Central Data Systems | Voip Support Engineer | | 26500 / Month
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)First, check if there is any error message been displayed if it something like error 404 Server of the website must be down. Depending on error msg we have to use different troubleshooting methods.
2)Next open a new tab and check to see if you can load another website like google.com to ensure you have internet connectivity.If you cannot browse any other site You have to troubleshoot network connectivity.
3) Launch another browser, like Firefox or Microsoft Edge, and try to open the site . Sometime it could be a browser compatibility issue.

What according to you is difference between Bluetooth and Wifi?

Both are used to enable wireless communication between devices the main differences are
1)wifi has a better range over Bluetooth.
2)Wifi has more bandwidth than Bluetooth hence it can be used for hight speed network connectivity.
3)Wifi is more secure compare to Bluetooth.
4)Wifi can support more users than Bluetooth.
5Bluetooth consumes less energy compared to Wifi

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means the customer is just satisfied with your service, chances are they will have second thought while  using your service next time. But in a great customer service means the customer is not only satisfied but also loyal and will consider using your services again.
What according to you makes you a good candidate for customer service or technical support job? | I am passionate and committed to serving customers with sincerity by means of acknowledging and emphasizing for whatever they're going through for them to feel that we understood their concerns and at the same time for them to feel that they're being valued.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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