Subject: Fwd: Tech Support Candidate - Sunny Tandon
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 20 Aug 2020 13:19:20 +0000

Reject

Sent from my iPhone

Begin forwarded message:

From: Sunny Tandon <[email-masked]>
Date: 20 August 2020 at 18:45:06 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Sunny Tandon
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunny Tandon
E-mail  [email-masked]
Phone Number    (+91) 9999070584
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      kalkaji new delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        hcl technologies        service desk analyst    apr 2020        31000
Previous Employer 1     Accenture       Help desk       Aug 2018        25000
Previous Employer 2     teleperformance Help desk       Feb 2018        17000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a computer user i will try to open that website on any other browser and check if on the other browser i am getting the same error or not.

What according to you is difference between Bluetooth and Wifi? Bluetooth allow for shot range data transfer commonly found in mobile phones.

Wifi is use to connect device with internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Meeting the expectation is the good customer service

Exceeding the expectation is an great customer service.

Adding a personal touch is also comes in great customer service.

Proactively educating the customer about the product he is using is also known as good customer service.
What according to you makes you a good candidate for customer service or technical support job? In technical support job we will face different technical issues which customer is facing and we need to fix it in time.
On a scale of 1 - 5 please rate your fluency in spoken English  4