Subject: Fwd: Tech Support Candidate - Rakesh Kumar Sharma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 20 Aug 2020 13:19:11 +0000

Reject

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Begin forwarded message:

From: Rakesh Kumar Sharma <[email-masked]>
Date: 20 August 2020 at 18:47:25 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Rakesh Kumar Sharma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rakesh Kumar Sharma
E-mail  [email-masked]
Phone Number    (91) 9889536134
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Raebareli
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Friends IT Services pvt ltd     Sr Technician   june    36000
Previous Employer 1     Tech prime solutions pvt ltd    Sr Technician   30/11/2018      35000
Previous Employer 2     Safeway Technologies pvt ltd    Technical support executive     16/09/2016      24000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I'll check my internet connection is working fine or not.
2) I'll restart my device.
3)Check if the Website is Down for Everybody or Just Me.
4)If problem only from my side then I'll reset the browser.
What according to you is difference between Bluetooth and Wifi? The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service. Good service is something Which displays An Normal Act Of Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.
What according to you makes you a good candidate for customer service or technical support job? Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy.

What to look for in an answer:
1)Approachable personality
2)Understanding of the role
3)Passion for customer service
On a scale of 1 - 5 please rate your fluency in spoken English  4