Subject: Fwd: Tech Support Candidate - Tanuja Kyshwaha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 20 Aug 2020 06:03:22 -0700 (MST)

Hi Ma'am, 

Her English was fine but not that much attractive. 
Holding Experience which is required for EPOS. 
Her current salary is 23000/- 
Expecting As per companies norms 
She have to serve 15 days notice. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Aug, 2020, at 13:19, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Tanuja Kyshwaha 
E-mail 	[email-masked] 
Phone Number 	(+91) 8476960749 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Gaur city2 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Progressive infotech pvt ltd 	Network and security engineer 	Till now 	23,300 
Previous Employer 1 	Wipro 	Technical support 	26 june-2019 	18,500 
Previous Employer 2 	Tata busniss support services 	Technical support 		10,000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First check the internet connectivity. 
Try to open another website like google.com 
We will clear the cache and cookies and again try to load the site. 
Check the website content mode-http or https. 
Unsecured website starts with http may not be loaded due to security. 
Try to check on another browser. 
At last ask the network engineer to check the issue further. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Problem solve is a good service but instant issue resolve or within SLA will be a great customer service. 

Good listener can provide good services but good listener and calm while dealing with the customer is called great customer service. 

A good customer service only offer what customer is looking. 

On the other hand, great customer service is ready to provide something more to the customer. 

What according to you makes you a good candidate for customer service or technical support job? 	Having team player quality. 
Healthy realtion with customer 
Focus on customer priority. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4