Subject: Fwd: Tech Support Candidate - Elvis Charles
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 20 Aug 2020 00:23:33 -0700 (MST)

Hi Ma'am, 

He is in Bangalore currently. Can relocate immediately once get the offer letter. 
Currently working with Dell and have to serve 15 days notice and can try to negotiate more. 
His Current Salary is 40000/- 
Ready to work in 42000/- As he want to relocate to NCR. 
His spoken was excellent. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Aug, 2020, at 12:07, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Elvis Charles 
E-mail 	[email-masked] 
Phone Number 	(91) 9535618851 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Bangalore 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Dell EMC 	TSR 	NA 	
Previous Employer 1 	Concentrix 	System Engineer 	8th Aug, 2019 	
Previous Employer 2 	Hewlett Packard 	Technical solutions consultant 	31st Jul, 2018 	
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	>>Review the error. 
>>Try in a different browser. 
>>If it works in a different browser, then clear/reset the primary browser settings/history. 
>>Check for internet connectivity. 
>>If no connectivity, try on a different internet connection type (LAN, Wireless, Hotspot etc) 
>>Restart the computer 

Note: Troubleshooting steps will depend/vary based on the error. As the error message is not specified, a generic troubleshooting steps has been shared. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is used to connect devices(Bluetooth supported) without using cables, whereas wi-fi provides access to the internet to devices (Wireless capable) without using cables. 

The range of bluetooth is shorter, and the range of wf- is larger. 

Bluetooth requires bluetooth adapter, whereas wi-fi requires wireless card/adapter and a wireless router. 

The rate of data transfer is slower in bluetooth, when compared to wi-fi. 

Bluetooth requires low bandwidth, wi-fi requires higher bandwidth. 

The number of users supported in bluetooth is limited, whereas wi-fi supports large number of users. 

Bluetooth secure is less secure than that of wi-fi. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is providing the service that is offered and limited to what is mentioned in the contract . 

A great customer service can be achieved by turning it into customer delight, identify customer needs, providing exceptional, timely, prompt service, assist proactively when required, and keep the customer informed about what we are doing, and show empathy whenever appropriate. 
What according to you makes you a good candidate for customer service or technical support job? 	I have been in this role for more than 10 years, Have helped my previous employer save 3 million dollars every year and also, have been awarded as the best employee of the year in Hewlett Packard for my outstanding performance, have maintained with 0% DSAT for more than 12months consecutively. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5