Subject: Fwd: Tech Support Candidate - Aman Srivastava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 18 Aug 2020 03:10:31 -0700 (MST)

Hi Ma'am, 

His spoken English was good. 
Having technical experience too. 
His last Salary was 23000/- 
Expecting till 33000/- 
He is in Ahemdabad but can relocate, and needs 10 days to relocate. 
Till the time he can join remotely. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Aug, 2020, at 14:09, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aman Srivastava 
E-mail 	[email-masked] 
Phone Number 	(+91) 7600006569 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Ahmedabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Converges india pvt ltd 	IT Analyst 	4th april 2020 	23000 
Previous Employer 1 				
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Initially we need to check the internet connection. 
If it's all Good we need to check with the adblockers. 
If still it's not working disable malware protection and restart the computer. 

If still not working we can give a try doing clean boot 
. 
We need to check the date and time as well because timezone play important role in any system 
What according to you is difference between Bluetooth and Wifi? 	It is basically one hotspot and it connects with several device.Wifi is used to wirelessly connect to phone or pc or any other device 
Bluetooth is used to connect to two device each other 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	●First thing is repo building with the client/customer. 
●Be always good listener that is important because we need to understand the query 
●Yeah it should be on first point greet the customer 
●Customer should not feel bore with us 
What according to you makes you a good candidate for customer service or technical support job? 	We need to take care of all the queries 
If we have not seen such issues like that we need to research on that scenarios and need to clarify with the customer and need to resolve issues . 

Some of the real time scenario are there in which we need to take care of the customers and we need to check with our technical aspects as well. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4