Subject: Fwd: Tech Support Candidate - Abhivyakti Kumari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Aug 2020 07:05:31 -0700 (MST)

Hi Ma'am, 

Her spoken was good. 
Her last working day was on 10th Oct 2019, then she got married and left the job. 
She is having only 1+ year of experience with Teleperformance, but she seems smart to handle EPOS. 
Her Last salary was 30000/- 
Expecting As per companies norms 
She is in Aligarh currently and needs 10 days to relocate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Aug, 2020, at 17:45, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abhivyakti Kumari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 17 August 2020 at 5:42 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abhivyakti Kumari 

	

	
	
			Tech Support Test 
		
	Name 	Abhivyakti Kumari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8887781909 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Aligarh 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Teleperformance 	Techincal support advisor 	10th Oct, 2019 	30000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, let's say i am trying to launch a website like www.ndtv.com and the error occurred then i will be check my internet connection. 
Power off and after few minutes switch on the power of the router or a wifi. 
Check the network or signal connection. 
Clear cache and cookies from the browser. 
Check the Firewall enabled or not. 
Check the proxy settings. 
If computer has an antivirus sometimes it creates a problem so we can turn them off for a while. 
If all these steps doesn't work then we will have to check the IP address because we need to have an knowledge where this website is originating from or is it fake id or not. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth is sharing any documents or images from one device to another without having an internet connection. Through WiFi we can access all the resources from an internet. We can surf the browsers, websites and everything. We can use all the social media platform through wifi and which is not possible with Bluetooth.. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service defines understanding of customers query and find out the exact issue by asking them a question and resolve it as soon as possible and great customer service is when a customer give you the appreciation and go with happy faces. 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe that I have the communication skill and have techincal knowledge as well to understand the customer query and for sure i will try my best to make them happy by the service and will do a great customer service. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4