Subject: Fwd: Tech Support Candidate - shaik shafiulla
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Aug 2020 04:55:00 -0700 (MST)

He is in Doha, Will be back on 25th. 
But he is having lot of MTI issues. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Aug, 2020, at 16:52, Deeksha Dadu <[email-masked]> wrote: 

His test is very vague, have a quick chat with him and judge 

From: shaik shafiulla < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 17 August 2020 at 4:47 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - shaik shafiulla 

	

	
	
			Tech Support Test 
		
	Name 	shaik shafiulla 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7032813170 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	delhi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	private engineering office 	system analyst 	30.08.2020 	185000 
Previous Employer 1 	ibeon infotech pvt ltd 	network engineer 	25.09.2016 	65000 
Previous Employer 2 	genius group global 	network engineer 	01.07.2015 	75000 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Go to browser and check the website url with [ http://www.ndtv.com/ | http://www.ndtv.com ] . if it doesn't open , open another browser i.e., IE / chrome and check with the same url. if it is not opening check the internet connectivity/ wifi and run the url once again. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth is a wireless technology standard that is used to exchange data over short distances i.,e less than 30 or 50 feet. wifi is a wireless technology usually to enter password on your device so that you can connect to lan(local area network). 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	good customers get his service what is expected from the organizations and will get the problem solved eventually.Also it needs rapport to build and problem solving skills for maintaining good customer relationship. 

Great customer service will get it solved immediately and they find a way to resolve the problem on a personal level. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am having the leadership and adaptability to work with the team. Flexibility to reach the time constraint and reducing the issue with attitude of good listening and problem solving skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4