Subject: Re: Tech Support Candidate - Kirtivardhan Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Aug 2020 04:50:17 -0700 (MST)

He is not being able to speak, fumbling a lot 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Aug, 2020, at 16:50, Deeksha Dadu <[email-masked]> wrote: 

I doubt this guy will be good but talk and let me know 

From: Kirtivardhan Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 17 August 2020 at 4:45 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kirtivardhan Singh 

	

	
	
			Tech Support Test 
		
	Name 	Kirtivardhan Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9794299152 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Ashoknagar 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Bharti Airtel 	Network engineer 	2020 	24000 
Previous Employer 2 	HCL Technologies 	Network engineer 	2019 	18000 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check the web address. 
2.Delete your cookies. 
3.Change your proxy settings. 

	What according to you is difference between Bluetooth and Wifi? 	The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal 
	What according to you makes you a good candidate for customer service or technical support job? 	Because I have experience of tech support and customer service both. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4