Subject: Re: Tech Support Candidate - Rakesh Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Aug 2020 04:49:03 -0700 (MST)

He is travelling currently, Will call him later. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Aug, 2020, at 16:40, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Rakesh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 17 August 2020 at 4:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rakesh Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Rakesh Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7982511688 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Badarpur Border 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Pulp strategy communication Pvt Ltd 	IT Executive 	20th May 2020 	21300 
Previous Employer 1 	TVS Electronic 	SLC 	10th June 2016 	14000 
Previous Employer 2 	Prizm payment 	Executive 	23rd December 2015 	9000 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First step:- i will open a new tab and check to see if i can load another website like google.com or mozilla.org. 
Second step:- I will launch another browser, like Internet Explorer, and try to open the site having problems with. 
Third step:- I will clear cookies and cache file 
Fourth step:- Will ping 4.2.2.2 Then If ok then check browser compablity then SSL certificate for this site. 
Will check site is not blocked by firewall. 
	What according to you is difference between Bluetooth and Wifi? 	The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	It is important to keep the customer “in the loop” at all times. If they are expecting you to arrive on-site to perform a repair, they also expect to know approximately when you will actually get there. If there is a problem with your arriving as scheduled, they’ll want to know as soon as possible when you will get there – they will not want any surprises!It all becomes a matter of “ownership”; if the customer has to call you to find out where you are, when you’re going to be arriving on-site, or how long you think the machine will be down, the customer “owns” the service call. 
When the customer is happy because of you, they are more likely to stay happy with you. 
	What according to you makes you a good candidate for customer service or technical support job? 	Customer service is a passion for helping people. A passion for service goes for hand-in-hand with friendliness. 
Will learn keeping patience. 
Ability to communicate clearly. 
Ability to use positive language. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4