Subject: Fwd: Tech Support Candidate - Aashish Aashish Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Aug 2020 04:43:50 -0700 (MST)

Hi Ma'am, 

I checked him in my database, Found nowhere. 
Tried calling him but his number was out of service. Will try him again 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Jun, 2020, at 20:04, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aashish Aashish Gupta 
E-mail 	[email-masked] 
Phone Number 	(+91) 9540444025 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL 	Specialist 		72k 
Previous Employer 1 	Orange 	CMD specialist 	26 September 2018 	30k 
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check if my internet connection is fine or not 
Will try to access some other website 
Will try to launch the same website from other web browser 
Will check if the particular site is up or not 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is a private connection between 2 phones using which we can transfer files 
Wifi is used for accesing internet 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	What you provide over and above the contractual obligations will determine if you are providing good or great customer service 
If customer feels satisfied and feels that you have supported even more than their expectations, I would call it a great customer service 
What according to you makes you a good candidate for customer service or technical support job? 	I have been working asbVOIP Engineer for the past 5 years 
For the last 2 years, I am working for a cisco project(cisco red badge) which helped me gain relevant t chnical and professional Skills. 
I am Fluent in communicating with Eu/US customers. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5