Subject: FW: Tech Support Candidate - Shubham Goel
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 17 Aug 2020 11:39:57 +0000

I don’t see any tech experience here, but talk and see what kind of experience he has

From: Shubham Goel <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 August 2020 at 5:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shubham Goel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shubham Goel
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8059990942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       Senior Analysts         Working 33500
Previous Employer 1     Zipgo   Associate       25 December 2017        25500
Previous Employer 2     Aegis   Customer service Advisor        02 September 2017       19500
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check my network on my device by loading other websites.
2. If the problem lies with the Internet then I would try with other available sources like Ethernet, Wi-Fi or mobile data.
3. If internet works fine then I will switch the browser to chrome, IE, mozilla etc.
4. If browser works fine, I can reset my browser (IE) settings.
5. I will check with the other users to confirm that particular website is working fine or not.
6. After performing above steps, I will restart my system.
7. After restart I will check with the firewall settings.
After following above troubleshooting steps, I will escalate the issue to the support team with the error code.
What according to you is difference between Bluetooth and Wifi? Bluetooth is designed for connected short range devices to share data. However Wifi provides hight speed internet services.
In Bluetooth we can connect limit number number of devices. While wifi provides access to more number of users.
Bluetooth has low bandwidth as compared to wifi. Hence the speed of internet is high if we use wifi.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is something which is expected by the customer whereas Great customer service is something beyond his imagination by going an extra mile to amaze the customer.
A good customer service ask for annual service while a great customer service provides regular and actionable feedbacks.

What according to you makes you a good candidate for customer service or technical support job? With my past experiences and my technical and analytical skills, I consider myself a worthwhile candidate, who will help the organisation to deliver the great customer support experiences to their users.
On a scale of 1 - 5 please rate your fluency in spoken English  5