Subject: Fwd: Tech Support Candidate - mahua kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Aug 2020 03:41:28 -0700 (MST)

Hi Ma'am, 

She is looking to work from home opportunity. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Aug, 2020, at 15:23, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: mahua kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 17 August 2020 at 3:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - mahua kumar 

	

	
	
			Tech Support Test 
		
	Name 	mahua kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7982643574 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Support engineer tier 1 	Na 	30k above 
Previous Employer 1 	Concentrix 	Tier 2 	01/01/2019 	Na 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check if internet is connected. 
2. Check on a different browser. 
3. Check if only specific website is not opening or all webisites have same issue. 
4. Website could be blocked by the company admin too. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth: needs to be connected adapter 
Wifi: wireless and seamless on all devices 

Range Bluetooth: 10meters 
Wifi: 100merers 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when u follow the call quality and follow the process. 

Great is when you put your own efforts to understand the customer and the customer is comfortable to work with you. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Experience in customer support. 
2. Excellent communication skills. 
3. Puttingy myself into customer shoe and understand. 
4. Professionalism. 
5. Hard working. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5