Subject: FW: Tech Support Candidate - Kundan kumar Kundan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 17 Aug 2020 10:23:07 +0000

First round

From: Kundan kumar Kundan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 August 2020 at 3:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kundan kumar Kundan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kundan kumar Kundan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8271714145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Laxmi nagar
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ministry of skill development   Technical support engineer              24k
Previous Employer 1     Wipro   Desktop support engineer        10-02-2019      12000
Previous Employer 2     NA
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting steps depends on error, if it tells that site can’t be reached then we have to check our DNS i.e it is properly configured or not,we can also clear caches and browsing history and restart the browser.we can also check it through command prompt by entering command -telnet.
What according to you is difference between Bluetooth and Wifi? Bluetooth used for short range data transmission  and information while wifi enables different devices to connect to internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer services stands for just completing the assigned task by user means just simply satisfiying customers while on the other hand great customer service is something like gaining trust of customer and always seeking what actually a customer needs.
What according to you makes you a good candidate for customer service or technical support job? My job profile and previous job experience makes me suitable for tech support role.
On a scale of 1 - 5 please rate your fluency in spoken English  4