Subject: FW: Tech Support Candidate - mahua kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 17 Aug 2020 09:53:41 +0000

First round

From: mahua kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 August 2020 at 3:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - mahua kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    mahua kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7982643574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Support engineer tier 1 Na      30k above
Previous Employer 1     Concentrix      Tier 2  01/01/2019      Na
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check if internet is connected.
2. Check on a different  browser.
3. Check if only specific website is not opening  or all webisites have same issue.
4. Website could be blocked  by the company admin too.
What according to you is difference between Bluetooth and Wifi? Bluetooth: needs to be connected adapter
Wifi: wireless and seamless on all devices

Range Bluetooth: 10meters
Wifi: 100merers
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service  is when  u follow  the call quality and follow the process.

Great  is when you put your  own efforts to understand the customer  and the customer  is comfortable to work with you.
What according to you makes you a good candidate for customer service or technical support job? 1. Experience in customer support.
2. Excellent communication skills.
3. Puttingy myself into  customer shoe and understand.
4. Professionalism.
5. Hard working.
On a scale of 1 - 5 please rate your fluency in spoken English  5