Subject: Re: Tech Support Candidate - Rajan Poonia
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 17 Aug 2020 09:49:19 +0000

He couldn’t even answer basic tech questions. Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 August 2020 at 1:17 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Rajan Poonia

Hi Ma'am,

His spoken was good
Having a great experience in Tech support.
Current Salary- 28000/-
Expecting 38-40k
Notice Period- 2 Months. He sad he can negotiate.

But now he talked to the management, and notice period cannot be negotiated.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 17 Aug, 2020, at 12:36, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

I doubt he will be good but talk and see

From: Rajan Poonia <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 15 August 2020 at 8:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajan Poonia

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajan Poonia
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9717263595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pine Labs Pvt.Ltd.      Intergration Engineer   currently employed      33000
Previous Employer 1     Chetu India     Data Analyst    14 August 2019  15000
Previous Employer 2     : National Thermal Power Corporation Ltd.       Intern  June 2018       5000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  To find the root cause, following steps can be taken:

*Open a new tab to check if any other page  is working fine.
* If its not opening, try opening the same with other browser.
*there might be a problem because of the secure website format, secure connection failed or so.
*There could be possibility of address restriction, for instance trying to access a network for which an individual does not have the access.
What according to you is difference between Bluetooth and Wifi? Bluetooth allows for short-range data transfer between devices or to establish connectivity between devices for instance, pairing of a headsets with mobile.
Whereas wifi, on the other hand, allows devices to connect to the internet and is also more secure than bluetooth. Also, wifi supports large number of user connectivity as compared to Bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A great customer service is prepared for all kinds of situations and has an upfront and decisive approach towards issues faced by a customer.

Unlike a good customer service a great customer service provides a more personalised touch to a customer. That is , a rapport is there which ensures the customer of the credibility of the company.

A great customer services helps win loyalty of  the customers by having timely follow up conversations to keep a track of the  customers.
What according to you makes you a good candidate for customer service or technical support job? I can work efficiently under pressure.
Ability to perform two or three tasks at the same time.
Expertise in various operating systems and troubleshooting which ensures quick and easy resolutions to all technical problems.
On a scale of 1 - 5 please rate your fluency in spoken English  5