Subject: Fwd: Tech Support Candidate - Abhyash .
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Aug 2020 00:33:19 -0700 (MST)

Hi Ma'am, 

His English was fine, but somewhere it seems broken too. 
He is having tech support experience overall including Window Support and Application Support. 
His Last Salary was 45000/- 
Ready to negotiate as not working from the last 9 months anywhere. 
Staying in Greater Noida can do work from the office. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Aug, 2020, at 21:26, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Abhyash . 
E-mail 	[email-masked] 
Phone Number 	(98110) 89135 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Greater Noida 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	WWT 	SR IT Admin 	13/11/2019 	45000 
Previous Employer 1 	HCL Technologies Ltd 	IT Specialist 	23/12/2016 	45000 
Previous Employer 2 	TCS 	Systems Engineer 	25/5/2015 	40000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check if I am connected to the Internet, i.e.if the WiFi or the Lan Cable is properly connected to the PC, 
I will ping from my machine, 
ping www.ndtv.com 
I will check if the Browser cookies are enabled or not 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth range is 10 meters whereas Wifi range is 100 meters, 
Simple to use whereas complex in use as it requires both software & hardware configuration 
Mainly used to connect for sharing Internal / External files whereas used for Internet connectivity things configured via a external IP Provider with a Router Setup 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is being professional with the customers whereas great customer service is listening carefully & effectively assist the customer with efficiency. Good customer service is attending the customer call as a normal call whereas great customer service is leaving a great impact on the customer for the services rendered to him. 
What according to you makes you a good candidate for customer service or technical support job? 	I have had similar past work experience with HCL, TCS & IBM Daksh now I am looking forward to same kind of career opportunity wherein I can prove my abilities & utilize my skills & expertise with dedication to contribute to the success of the organization leading to my professional & career growth in process 
On a scale of 1 - 5 please rate your fluency in spoken English 	5