Subject: FW: Tech Support Candidate - Ashok Pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 17 Aug 2020 07:23:03 +0000

No

From: Ashok Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 August 2020 at 12:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ashok Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ashok Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0120) 8802040583
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      brij vihar ghaziabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Balaji Technology       System Engineer         25000
Previous Employer 1
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will open a new tab and will check if any other website (www.google.com) is loading or not.
If I can open another website, so it means that the problem is with that specific website. It might be down at that time.
If I can not open another website, will once check with another browser like Internet Explorer, if the website is still not loading, it means that the problem is with the internet connection. Will check internet connectivity though ping command.
What according to you is difference between Bluetooth and Wifi? Bluetooth and Wifi both provide wireless connection, but have some differences:
Bluetooth is for short-distance connectivity whereas Wifi is used for long-distance connectivity.
There is one more difference, limited devices can connect to Bluetooth whereas wifi has vast range of network. Wifi is much faster as compare to bluetooth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   As per me, good customer service is something not beyond customer expectations. In good service, customer gets his kind of service, which he was expecting.
While great customer service is something going beyond customer expectation.
What according to you makes you a good candidate for customer service or technical support job? I have done 2 years of diploma from NIIT and have almost 4 years of experience in technical support with domestic customer . I think which makes me perfect for the technical support role
On a scale of 1 - 5 please rate your fluency in spoken English  4