Subject: FW: Tech Support Candidate - Amita Kaur
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 17 Aug 2020 07:22:31 +0000

No

From: Amita Kaur <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 August 2020 at 12:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amita Kaur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amita Kaur
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9773934969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        DXC Technologies        Associate Professional System Administration    Currently working       30,000
Previous Employer 1     HCL Technologies        Analyst 22/11/2019      NA
Previous Employer 2     NA      NA      NA      NA
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First step, is to check the network connectivity. Maybe the obstruction can be the network issue.
Second step, is that you can try in another browser.
You can further clear the caches an cookies of the browser to navigate the site. We can change the DNS servers. So these are the basic steps to be performed.
What according to you is difference between Bluetooth and Wifi? Wifi is used to connect to the internet through your devices while bluetooth ranges for short. It transfers the data between the devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer is keeping the customer satisfied while the great customer service is besides keeping them satisfied we deliver it with loyalty.
We keep the transparency between the customer and the service provided.
What according to you makes you a good candidate for customer service or technical support job? According to me, good candidate is delivering the customer the services with satisfaction and having full knowledge of their inventory so that he/she can troubleshoot the issues.
On a scale of 1 - 5 please rate your fluency in spoken English  5