Subject: Fwd: Tech Support Candidate - Sarika Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Aug 2020 00:18:24 -0700 (MST)

Hi Ma'am, 

Her English is good, She is holding a great technical Experience. 
The last Salary was 31000/- 
Expecting a 30% hike. 
Staying in Noida Sec 78. 
Can do work from the office. 

But she is having a gap of 4 Years in her profile, that was maternity gap. 
after that gap, she worked for a year in Tellas International but this July she left because they were moving there process to Hyderabad. So she can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Aug, 2020, at 12:32, Deeksha Dadu <[email-masked]> wrote: 

First round, I doubt her English will be good but please check 

From: Sarika Verma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 17 August 2020 at 12:02 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sarika Verma 

	

	
	
			Tech Support Test 
		
	Name 	Sarika Verma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7838777648 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida Sector 78 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TELUS International 	Technical Support Representative L3 	1 July 2020 	31 
Previous Employer 1 	TCS 	Senior Technical Analyst 	Aug 2014 	26 
Previous Employer 2 	HCl Technology 	Senior Technical Support 	Sep2012 	20 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If I get an error while browsing www.ndtv.com 
First I will try to browse other website OR will open Google if that works I will open www.ndtv.com to other browser like IE, Chrome, etc If that works there than I will delete Cashes, cookies from previous browser and than restart computer and than open www.ndtv.com 
I am sure that will work now. 

	What according to you is difference between Bluetooth and Wifi? 	Bluetooth allows short range data transfer between devices for an example you can connect your phone with your Bluetooth headset for enabling hands free phone use. 
Wifi allows your devices to connect with Internet. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In Good Customer Service we give services which customer paid for and Great customer service is going above and beyond your customer expectations. 
Great customer service delight the customer. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me first listen to the customer. 
Empathy 
You must sound Confident on call so that customer trust you while doing troubleshooting. 
Make sure customer's issue fix or if not must follow up with customer. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4