Subject: FW: CS Candidate - pradeep singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 17 Aug 2020 07:03:18 +0000

No

From: pradeep singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 17 August 2020 at 12:45 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: CS Candidate - pradeep singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         CS Test

Name    pradeep singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9999335911
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station       I have my own 2/4 wheeler transport
Where do you currently live (area)      south delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        dtdc express ltd        international head cordinator   20th aug 2020   45
Previous Employer 1     dtdc eurostar(Dubai)    customer service team leader    10th april 2018 50
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open a new tab and check to see if i can load another website like google.com or mozilla.org.

open another site, skip down to The problem only happens with certain websites.
If i can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site i was having problems with.

If the site works in another browser, The problem only happens in Firefox.

If the site doesn't work in another browser, i will check out The problem happens in all web browsers.
Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)       i will apolozise for the errror happened and will retify the same from my end. i will issue the coupon code to the customer for any order he/ she will place in future to redeem the offer.il deduct some of the amount that too from the pizza cost, to get the customer convinced
What were your responsibilities in your last employment. Please explain in 150-200 words.       Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that,you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied you are also keeping them loyal. Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
What according to you makes you a good candidate for customer service or technical support job? Well the ideal candidate prefers to work in a group setting in which they have the opportunity to interact with others, but is able to work alone with limited contact for short periods of time. Agreeableness: Tendency to be friendly, approachable, and easy to get along with.  I have the perfect demeanour to speak with customers and make them feel at ease. ... I will give customers the upmost respect and attention they need and help them out with anything store wise.A passion for service goes for hand-in-hand with friendliness and a personable attitude. ... Your customers can hear characteristics such as passion and friendliness over the phone and even read those traits in emails.
On a scale of 1 - 5 please rate your fluency in spoken English  5