Subject: Fwd: Tech Support Candidate - Aditya Bisaria
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 15 Aug 2020 03:17:35 -0700 (MST)

Hi Ma'am, 

His spoken was good, 
Current Salary is 36000/- 
Expecting 40-45k 
Have to serve 2 month notice but can negotiate till 1 month. 
Can do work from office 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Aug, 2020, at 14:55, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aditya Bisaria 
E-mail 	[email-masked] 
Phone Number 	(011) 79665694 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	New delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl 	Analyst 	11may 2018 	13500 
Previous Employer 1 	Capgemini 	Analyst 	17thmay 2019 	20067 
Previous Employer 2 	Rategain 	Technical ops engineer 	Currently working 	36865 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I would take the following steps : 

Firstly I would check whether I am connected to internet or not as it could happen i may have lost connectivity in between. 

Secondly i would check whether i am able to open the website from any other browser or not. 

After i would try clearing the cache and cookies of the browser abd then try loading the page all over again. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is a wireless solution that connects devices in a vicinity and its range extends upto a limited distance. 

While wifi i.e. wireless fidelity is used to provide internet access to devices and can connect two disimilar networks together. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is one in which you assist the customer with the solution in a timely manner. 

However great customer service means not only providing a timely solution but empathazing and engaging with the customer and explaining the cause of the problem and steps taken to solve it. 
What according to you makes you a good candidate for customer service or technical support job? 	A good technical support candidate would be one who is ready to learn more every day because every issue is different and a candidate would get stuck somewhere in order to be good at it. You must analyze the problem and follow a different approach to fix it. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4