Subject: FW: Tech Support Candidate - Aditya Bisaria
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 15 Aug 2020 09:27:41 +0000

I doubt his English is good but do first round and check
From: Aditya Bisaria <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 15 August 2020 at 2:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aditya Bisaria

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aditya Bisaria
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 79665694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Analyst 11may 2018      13500
Previous Employer 1     Capgemini       Analyst 17thmay 2019    20067
Previous Employer 2     Rategain        Technical ops engineer  Currently working       36865
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I would take the following steps :

Firstly I would check whether I am connected to internet or not as it could happen i may have lost connectivity in between.

Secondly i would check whether i am able to open the website from any other browser or not.

After i would try clearing the cache and cookies of the browser abd then try loading the page all over again.
What according to you is difference between Bluetooth and Wifi? Bluetooth is a wireless solution that connects devices in a vicinity and its range extends upto a limited distance.

While wifi i.e. wireless fidelity is used to provide internet access to devices and can connect two disimilar networks together.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is one in which you assist the customer with the solution in a timely manner.

However great customer service means not only providing a timely solution but empathazing and engaging with the customer and explaining the cause of the problem and steps taken to solve it.
What according to you makes you a good candidate for customer service or technical support job? A good technical support candidate would be one who is ready to learn more every day because every issue is different and a candidate would get stuck somewhere in order to be good at it. You must analyze the problem and follow a different approach to fix it.
On a scale of 1 - 5 please rate your fluency in spoken English  4